Terms of Service

Welcome to HogarPremium, the premier platform for luxury apartment selection in Barcelona. By accessing hogarpremium.com, you agree to these Terms of Service.

1. Scope

These terms apply to all service arrangements, digital guides, and goods offered through HogarPremium.

2. Services

HogarPremium provides personalized selection services for luxury apartments located at Carrer de Mallorca 401, 08013 Barcelona, Spain. This includes property consultations and reservation coordination.

3. Digital Guides

HogarPremium may offer digital guides and informational materials related to the local market. Access is granted upon purchase and delivery is via email or secure download link.

4. Goods

Branded items and related products are available for purchase and will be shipped to the address provided by the client.

5. Cancellation and Refund Policy

5.1 Service Arrangements

Clients may request a reschedule of any service at least 48 hours before the scheduled start time. Approved reschedules will be managed at no extra fee. If a cancellation is requested more than 72 hours prior, a full refund will be processed. Cancellations received between 48 and 72 hours will be eligible for a 50% refund. Cancellations within 48 hours are not eligible for any refund due to commitments with property partners.

5.2 Digital Guides

Digital guide purchases are eligible for a full refund if requested within 14 days of delivery, provided no download or material access has occurred. Refunds will be processed back to the original method of payment within 14 business days.

5.3 Goods

Goods may be shipped back for a refund within 30 days of delivery. Items must be unused and in original packaging. Approved refunds will be credited to the original method of payment within 14 business days after we confirm delivery of the items.

6. Non-Refundable Items

Certain exclusive booking arrangements require non-refundable fees due to vendor commitments. These cases are clearly marked at the time of purchase and no refunds will be granted once confirmed.

7. Contact and Support

For questions or to submit reschedule or refund requests, please reach out via our contact form.

Address: Carrer de Mallorca 401, 08013 Barcelona, Spain
Phone: +34665317140
Business ID: J4333297B

Effective as of January 1, 2025.